Customer service 27 www.bsnmarinesupply.com Our clients, our most Our main objective is to be focused on customer service to meet and exceed your expectations. We are specialized in the exclusive distribution to professionals in the sector, which allows us to better understand their needs and demands. important asset After collecting all the information, we make sure to advise the client on the best type of repair depending on their means or expectations, we draw up a quote that includes paint schemes, technical information, calculation of liters and a quote for recommended products. In this way, the client has all the necessary information to be able to come up with a quote for the boat owner. As part of this dynamic, we accompany the entire repair process and we make ourselves fully available to answer any questions or deal with any setbacks that may arise during the entire process, from its beginning to completion. Without a doubt, the most effective way of achieving joint success is by offering and providing as much specific information as we can to the client. On the other hand, on our website, you can also easily find any technical sheet for the products, as well as application manuals, videos or any other relevant information that we make available. We firmly believe that it is always of the utmost importance to continue learning, as it is the only way to continue offering our clients the most up-to-date information, which is why place a great deal of importance on attending fairs, congresses and other events within our sector, to help us update our selection of both products and services. Our evolution is reflected in better assistance and a better service. For us, having a close relationship with clients is essential, letting them know that they can count on our help throughout the entire process, which is why we place all our resources at their service so that this closeness exists. We can be reached by phone, in person or through our website, and we will assist you in the fastest and most professional way in order to always meet any of your needs. And, of course, there is the simplicity of placing orders, which can be made through different means, such as our website, which is always up and running, by phone or through our internal management platform. Similarly, we offer a service for exchanging or returning products without any type of penalty, thus avoiding the cost of products not used by the client, and facilitating and optimizing the investment in the projects to be carried out.